Privacy Policy
We are concerned about privacy
Your privacy is very important to us. The Rusty Mechanic respects and protects the privacy of its visitors. Below we explain how we use the information you supply to us. If we update our privacy policy, all revisions will be posted on this page. We reserve the right to change the privacy policy at any time.
Information collection and use
Two types of information may be collected when you visit our web site: (i) information that you knowingly provide us (called personally identifiable information); and (ii) information that is obtained from your visit but is not directly associated with you (called non-personally identifiable information).
Personally identifiable information
Personally identifiable information may include information that you provide to us by requesting information, when registering for special offers or programs or when you purchase products online. This may include your name, address (including billing and shipping addresses), telephone number, e-mail address, organization, city, state and zip code. We may use this information to process and ship orders, to contact you about the status of your order, to contact you with answers to your questions, or to provide information about new and exciting products, services, promotions and corporate-related information. We may use mailings, telephone calls and e-mail to contact you.
When purchasing products from us online, additional personally identifiable information, such as credit card information, will be collected. This information is collected in order to process your order.
We are committed to the protection of the privacy of our customers and visitors. While in the checkout process of our online store, we make use of 128 bit SSL encryption via digital IDs provided. These IDs enable our commerce site to conduct authenticated, strongly encrypted online commerce. Customers can submit credit card numbers or other personal information to our site with the assurance that they are doing business with us (not an impostor’s “spoof” of our site) and that the information which they are sending to us cannot be intercepted or decrypted by anyone else.
Non-personally identifiable information
Non-personally identifiable information is collected without any direct association with you specifically. In the normal course of using this website, we may collect information about your habits and usage of our sites.
Our web site may contain technologies known as action tags, web beacons or 1×1 pixel gifs. These employ a common internet technique used to compile aggregated statistics about the effectiveness of our advertising campaigns, common navigation paths within the site, types of browsers and platforms that access the site and the average connection speeds used to connect to the site. This information is used to enhance the online experience of our customers. These technologies do not use or collect personally identifiable information, such as names or address, and do not link online actions to an identifiable person.
An IP address is a number that is assigned to your computer when you are using the Internet. Web servers automatically identify your computer by its IP address. We collect IP addresses for the purposes of system administration, to report aggregated information and to audit the use of our site. If we are required to do so by law, for example, in response to a court order or subpoena, we will provide these IP addresses to the proper authorities.
Information sharing and disclosure
Agents, employees and contractors of The Rusty Mechanic. who have access to personally identifiable information are required to protect this information in a manner that is consistent with this Privacy Policy and the high standards of our company.
Information about you specifically will not be used for any purpose other than to carry out the services you requested from us.
We will not sell or rent your personally identifiable information to anyone at any time.
We will not use any personal information beyond what is necessary to assist us in delivering to you the services you have requested.
We may send personally identifiable information about you to other organizations when:
(i) We have your consent to share the information (you will be provided the opportunity to opt-out if you desire). For example, if you opt-in for emails we will share this information with our marketing provider.
(ii) We need to share your information in order to provide the product or service you have requested. For example, we need to share information with credit card providers and shippers to bill and ship the product you requested.
(iii) We are required to do so by law, for example, in response to a court order or subpoena.
Use of Cookies and Applets
Cookies and applets are small text files that are placed on your computer’s hard drive by our servers to identify your computer. Cookies and applets are only read by the domain that placed them there and are unable to execute any code or virus. We may use cookies or applets to recognize you when you visit our sites, to personalize your experience and generally to serve you better. We do not use cookies or applets to track your activities once you leave our web site.
You may delete these files from your computer at any time. You can set your web browser to notify you if such information is about to be placed on your computer, and you can choose the option in your web browser to refuse it. If you refuse the information, you may not be able to make full use of the features on our web site.
Links to and from our web site
Our web site may contain links to and from other web sites that are not operated or controlled by us. WE ARE NOT RESPONSIBLE FOR THE PRIVACY PRACTICES OF WEB SITES THAT WE DO NOT OPERATE, and our privacy policy does not apply to these sites.
How changes to the privacy policy will be communicated
If we decide to change our Privacy Policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
If however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection we will notify users by posting a notice on our web site for 30 days.
If users have questions or concerns regarding this statement, they should contact us.
Terms & Conditions
The Rusty Mechanic wants you to take comfort in knowing that all uninstalled unused items can be returned for a full refund within 30 days of item(s) receipt.
Products must be unused and in the condition they were received.
You agree to be responsible for return shipping and handling cost.
Once your return is received, the refund will be applied to your original method of payment. Please allow two business days for your return to be processed. Please note, depending on your credit card or bank, it may take 2-7 business days for the refund to post to your account.
International Customers are responsible for all import fees, duties, VAT, GST, TAX, handling fees and all other import costs in their respective country.
The risk of loss of the item passes to you upon tender to the carrier. The Rusty Mechanic will not be held responsible for lost, stolen, delayed, or marked ''delivered'' shipments after your order is picked up from our warehouse and in possession of the shipping carrier.
Notification of Damage, Wrong Items or Missing Items
Packaging: The Rusty Mechanic takes great care in ensuring your items are well protected and uses the proper packaging and insulation to protect your item(s) from damage. If any packaging seems to be damaged in transit, you agree to notify us within 72 hours of delivery. We suggest you have the delivery agent notate that a package is damaged. You MUST keep all packaging and insulation for us to file a shipping insurance claim on your behalf.
Items: Sometimes freight companies mishandle packages and damage may not be visible on your package. You agree to notify us within 72 hours of delivery if items are damaged upon inspection, or if you have received the wrong item.